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POLICY & TERMS US GLOBAL IMPORTS
Global Imports are wholesale only, we do not sell to public or individual persons. We need copy of your business license and tobacco license when you purchase for first time with us.
SHIPPING POLICY
Purchase are shipped from our warehouse in California via UPS ground service to arrive within 7 to 10 business days from receiving your order. For additional charges we can expedite delivery by UPS to most destinations in 3-4 business days (Express or Overnight rates).
Shipping costs are determined by weight and quantity of boxes.
RETURNS POLICY
It’s Global Imports intention to satisfy our costumers. For this reason, All returns, broken and exchange merchandise must be claimed within 3-4 business days after arrival and receiving. No claims for damaged or missing items can be made after this time frame.
Steps to follow for credits or replacement of the merchandise in question:
All returns must be in its original packaging, (vaporizer, ashtrays, grinders, etc.). Original packaging must be free of any defects. Credit or replacement WILL NOT be given to items with any defects.
Make sure all items that you receive are working properly if not, please call immediately for returns authorization.
Broken Items: To claimed the broken items you receive, you have to take a picture of the items and e-mail to usglobalimports@aol.com, with invoice and item number, within 2 business days after arrival and receiving.
Digital Scale returns must include all accessories and documentation (warranty card, user manual, batteries, expansion trays, lids, calibration weights, pouches, battery compartment covers) in order to receive credit on next purchase. Please note: Scales out of calibration are not covered by the warranty. Please recalibrate scale before attempting to return. Scales that will not calibrate are covered by warranty.
All due credits will be applied to customers account within 5 business days of receiving defective items. “Please note that for returns of 3 boxes or more may take up to 10 business days for credit to be processed.
Items that are not damaged will incur a restock fee of $25.00 or 10% of the total whichever is greater.
US Global Imports do not refund with company checks, only Credit on future purchase or replacement of the items.
PAYMENT POLICY
Global Imports only accept Credit Cards, Money Orders or Cashier Checks for purchase
Global Imports do NOT accept Company or personal checks. (No exceptions)
Payments with credit card, the credit card holder needs to fill out an authorization credit card letter and give an front and back copy of the credit card and legal ID. Both must be signed and the signature needs to match. This proceed is necessary the first time the customer use the credit card, Them the costumer only said that he want to use the Credit Card on file, We going to need a new letter signed only if the customer change Card.
Click Here to print file |
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